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An excellent relationship exists between the school and its parents. Staff have earned a reputation for being very approachable and for being good listeners.
TMA parents are positively encouraged to come into school to talk about any aspect of their child’s education. Initial contact is usually made through the child’s class teacher, and in the vast majority of cases, concerns or anxieties are usually resolved at this stage. However, if this fails and a parent wishes to make a formal complaint, the governing body has published guidelines for parents detailing the necessary stages in the formal complaints procedure. These are.............
1. The first point of contact
2. The first stage in the formal procedure
3. The second stage in the formal procedure
4. Direct appeal to the Secretary of State
Formal complaints must always be addressed to the Headteacher in the first instance.
The school places enormous value upon its supportive relationships with its parents, and we earnestly ask all our parents not to hesitate in letting us know about any matters of concern.
The school will always respond positively to constructive advice that is offered in a sensitive and understanding manner, and we genuinely welcome such comments when presented in this way.
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