TWO MILE ASH SCHOOL
PROSPECTUS 2007 - 2008
COMPLAINTS PROCEDURE
An excellent relationship exists between the school and its parents. Staff have earned a reputation for being very approachable and for being good listeners.
TMA parents are positively encouraged to come into school to talk about any aspect of their child’s education. Initial contact is usually made through the child’s class teacher, and in the vast majority of cases, concerns or anxieties are usually resolved at this stage. However, if this fails and a parent wishes to make a formal complaint, the governing body has published guidelines for parents detailing the necessary stages in the formal complaints procedure. These are.............
1. The first point of contact
2. The first stage in the formal procedure
3. The second stage in the formal procedure
4. Direct appeal to the Secretary of State
Formal complaints must always be addressed to the Head Teacher in the first instance. If after having contacted the Head Teacher you still feel dissatisfied and the complaint is still there, you may wish to proceed to the formal complaint procedure, (under section 23(1) of the Education Reform Act.). Parents should send their complaint, in writing, to the Chair of Governors, whose address is at the front of this book.
The Chair of Governors will register all relevant complaints and make arrangements for the complaint to be considered by a sub-committee of the Governing Body or where appropriate by the entire Governing Body. You may then make representation in person to the Governors and you will then be given seven days notice of the hearing of the complaint. A written report will be sent containing the information on the decision taken and the reasons for it. Any action taken, or proposed, including details of any request made to those complained against to take particular action to resolve the complaint, will be made known. Further recourse is available if you are not satisfied with the decision.
A copy of section 23(1) of the Education Reform Act 1988 is held in the school, copies of which are available on request.
The school places enormous value upon its supportive relationships with its parents, and we earnestly ask all our parents not to hesitate in letting us know about any matters of concern.
The school will always respond positively to constructive advice that is offered in a sensitive and understanding manner, and we genuinely welcome such comments when presented in this way.
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